Cookie policy and cookie settings

This Cookie Policy explains how Riogrannde Travels uses cookies and similar technologies on its websites. It should be read with the Privacy Policy. “Cookies” includes small text files stored on a device and, where relevant, similar storage or tracking technologies such as pixels, tags, SDKs and local storage.

Riogrannde Travels, 26 Clement Street, Birmingham, B1 2SL, United Kingdom. Telephone 0333 090 3019. Email hello@riograndetravels.com. Please mark privacy and cookie enquiries “Privacy Request”.

• Strictly necessary: required for core website functions, security, fraud prevention, load balancing, form progress, checkout, payment initiation and remembering cookie choices. These may operate without consent where the legal exception applies.
• Preferences: remember optional choices such as language, region, display or accessibility preferences. These remain off until you consent.
• Analytics: help measure visits, navigation, errors and page performance. These are not set before consent.
• Marketing: support advertising, audience measurement, remarketing or cross-site tracking. These remain off until valid consent.
• Third-party functionality: may be set when you activate embedded maps, videos, chat, reviews, social media or booking calendars. Consent is obtained where required before loading non-essential content.

Under the UK Privacy and Electronic Communications Regulations, users must receive clear and comprehensive information and give consent before non-essential storage or access technologies are used. Consent must meet the UK GDPR standard: freely given, specific, informed and indicated by clear affirmative action.

“Accept all” and “Reject non-essential” are equally prominent. Optional toggles are off by default. We do not treat scrolling, continued browsing or silence as consent. Withdrawal is as easy as acceptance. Strictly necessary cookies are identified and cannot be disabled through the preference centre.

Session cookies usually expire when the browser closes. Persistent cookies remain until their stated expiry or deletion. We use the shortest duration reasonably required. Consent choices are refreshed when purposes or vendors change and otherwise at an appropriate interval.

Third-party services may process information under their own policies. These can include the website host, security provider, payment processor, appointment-booking system, analytics provider, WhatsApp, social-media links or embeds, review platform, map provider and any live-chat or email-marketing service. Ordinary outbound links do not themselves allow us to place third-party cookies, but an embedded service may do so.

You can open “Cookie Settings” from the footer at any time to change your optional preferences. You may also block or delete cookies through your browser settings, although this may affect forms, bookings, payments or saved preferences. Withdrawing consent does not make prior consent-based processing unlawful.

• Cookie-consent preference — stores your choices so the banner is not shown repeatedly. Strictly necessary.
• Security and session — protects forms, sessions and checkout against abuse. Strictly necessary.
• Form or application progress — temporarily preserves information needed to complete a form you asked for. Strictly necessary.
• Payment and fraud prevention — enables checkout, payment security and fraud controls. Set by our payment provider when you start a payment.
• Appointment booking — loads the booking flow and remembers booking state.
• Analytics — measures traffic, pages viewed, performance and errors. Analytics consent required.
• Marketing and advertising — measures campaigns or supports personalised advertising. Marketing consent required.
• Embedded media and chat — enables optional video, maps, social content or live chat. Functional or marketing consent required.

This Cookie Policy is revised when the site introduces or changes analytics, advertising, payment, booking, chat, embedded media or other tracking technologies. Questions may be sent to hello@riograndetravels.com.